Terms and Condition

http://www.vault.anah.ae/ and its associated mobile application (collectively the "Website") is owned and operated by ANAH GENERAL TRADING LLC, trading as Vault By AnaH ("Vault"), for its own benefit and the benefit of its affiliates and subsidiaries (together "we", "us" or "our"). ANAH GENERAL TRADING LLC is a limited liability company incorporated under the laws of the United Arab Emirates.

Privacy Policy

Vault By AnaH hereby refered as “Vault” Privacy Policy forms part of the Terms & Conditions and can be found on the below mentioned links: privacy policy.

Website

These terms and conditions apply to all users of the website. The website may include content, information, or links to third parties or third-party websites. Vault does not regularly review materials posted, or products or services offered, on the website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third-party websites. By accepting these Terms and Conditions, you agree to hold harmless and relieve Vault and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website, and you agree and acknowledge that viewing and usage of the contents of any such third-party website is solely at your own risk. Vault recommends that before you disclose any personal information to a third party, you should first read and accept the third party’s privacy policy and terms and conditions of use (if applicable) of their website. The customer using the website who is a minor or under the age of 18 shall not register as a user of the website and shall not transact on or use the website. The cardholder must retain a copy of transaction records and merchant policies and rules.

Access to Website

Vault hereby provides its conditional permission for you to access the website in accordance with these terms and conditions, provided that you use the website in continued and absolute compliance with these terms and conditions. You shall not rent, transfer, assign, commercially exploit, resell, or sublicense access to the services and products available on the website to any third party. You may only use this website solely for your personal, non-commercial use.
You agree not to use or launch, or cause to be used or launched, any automated, computerized, analog, or hybrid system or program in connection with the website or online ordering, including, without limitation, publishing or distributing vouchers or codes, "robots," "spiders," "offline readers," placing pop-up windows over its pages, or otherwise affecting the display of its pages, or anything of a similar nature. Notwithstanding the foregoing, Vault grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Vault reserves the right to revoke these exceptions, either generally or in specific cases, at any time.
You agree not to collect or harvest any personally identifiable information from the website or use the communication systems provided by the website for any commercial solicitation purposes. You agree not to solicit, for any reason whatsoever, any users of the website with respect to their submissions to the website.
Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this website without the prior written permission of the material’s owner.

Intellectual Property Rights

The text, graphics, and website’s HTML code (including flash files, Java script, etc.) contained in the website are the exclusive property of Vault, its affiliates, or related entities. Except where otherwise provided, the text, graphics, and HTML code contained here shall not be copied, distributed, displayed, reproduced, adopted, or transmitted in any form or by any means without the prior written permission of Vault. The website may link to websites not maintained by or related to Vault. Hypertext links are provided as a service to users and are not sponsored by or affiliated with this website or Vault. Vault has not reviewed the websites hyperlinked to or from this website and is not responsible for the content of any other website. These links are to be accessed at the user’s own risk and in accordance with the website’s usage policy. Vault makes no representations or warranties about the content, completeness, or accuracy of these links or the websites hyperlinked to the website. Furthermore, Vault does not implicitly endorse third-party websites hyperlinked to the website.


The intellectual property on the website, except all User Submissions (as defined hereinafter), including but not limited to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive features, and anything else capable of being copyrightable under the applicable law ("Content"), and the trademarks, service marks, and logos contained therein ("Trademarks"), are owned by or licensed to Vault, subject to copyright and other intellectual property rights under the applicable laws and international conventions. Content on the website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of Vault or the respective owners, as the case may be. Vault reserves all rights not expressly granted in and to the website and the content. You agree not to engage in the use, copying, or distribution of any of the content other than expressly permitted herein, including any use, copying, or distribution of user submissions from third parties obtained through the website for any commercial purposes. If you download or print a copy of the content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on use of the website or the content therein. The contents of the website are copyrighted (c) 2024. All rights reserved.


Communications
You consent to receive communications from us regarding your purchase by e-mail, SMS, or any other communication made electronically, verbally, or physically through post. You agree that all agreements, notices, disclosures, and other communications that Vault provides to you by e-mail or in any other of the mentioned mediums satisfy any legal requirement that such communications be in writing.
Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Vault reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion.
Products and Pricing
All products listed on the Website their descriptions, and their prices are each subject to change. Vault reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that Vault will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from Vault’s suppliers, Vault. shall have the right, prior to the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Vault cancels your order for any reason whatsoever, Vault will issue a credit to your credit/debit card or bank account in the amount of the charge.
Orders & Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of Vault. Your receipt of an order confirmation from Vault does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vault reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. Vault may require additional verifications or information before accepting any order. If you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address. Your order is not accepted until Vault sends you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if Vault cancels all or a part of your order, your sole and exclusive remedy is either that (a) Vault will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) Vault will not charge your credit/debit card or bank account for the cancelled portion of the order. For your convenience, Vault accepts all major Credit Cards.

Notwithstanding anything contained herein, any and all payments made via the abovementioned options, either through payment gateway on the Vault website or through Vault mobile application, are subject to specific terms and conditions of such third-party payment gateways. Vault encourages you to place your order through the app on the Website for the fastest possible service.


Customer can place the order by: -
App (Application) – Customers can download the app through IOS and Android devices, pay, and track their orders.
Online (website) - Customers can place order on website or application and make the payment through the mentioned modes of online payment.
Order Cancellation
  • Vault will not cancel or change orders already in process, shipped or delivered.
  • Same-day orders are processed immediately, and usually cannot be changed. If you are contacting about an order that is scheduled to be delivered on the same day, you can reach us ordervault@anah.ae .
  • No change in delivery instructions will be entertained by Vault prior to 3 working hours of the time of delivery and acknowledged by our customer support team (domestic).
  • No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery of the order unless confirmed by our Customer Service team on email (international deliveries).
  • Vault will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date. Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Vault can be used only once and will expire thereafter, even if the order/delivery is unsuccessful. Note: A refund will be processed by Vault in the event Vault determines that the cancellation of the order is due to Vault’s incapability of fulfilling the order.

Problems with an Order

Vault makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know by contacting the customer service. Damaged goods: Vault will not entertain any complaint for damaged products.

Order-Related E-mails

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number, (required in the event you need to contact Vault.

Payment Terms

For each product or service, you order on the Website, you agree to pay the price applicable for such product or service as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select, if any (“Delivery Fees”), and any applicable taxes (defined below).

Mode of making payment

Online payments: “We accept payments using Visa and MasterCard credit/debit card in AED (or any other currency agreed)”.
  • Debit Card
  • Credit Card - Domestic and international
  • Cash on Delivery if order value is below AED5,000 (upon availability)

Shipping & Delivery Policy

The below mentioned terms of the shipping and delivery are qualified by the Shipping Disclaimer, which forms an integral part of the Terms and Conditions. Once an order has been confirmed you will be notified, an order number as well as an airwaybill will be generated for you and you will be able to track your order’s progress through the order’s section in the platform.

Exchange & Refund Policy

For used goods, pre-owned, accessories, cosmetic, fragrance products, and but not limited to all and any consumables is non-refundable. For products that qualify being exchanged, a request has to be sent through to ordervault@anah.ae and will be replied back with the suitable process to be followed.

Damaged / Defective Products

Damaged/Defective Products If any product received by you is in a damaged/defective condition, you should report the same to Vault within 48 hours of such delivery and include the photographs of the same at ordervault@anah.ae. Vault in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Vault, it takes 10-15 business days to reflect the refund amount in your account. The refund strictly constitutes credit through which you will be able to spend within the platform.

Disclaimers, Limitations and Exclusions of Liability

While Vault endeavors to provide the most accurate, up-to-date materials available, the information, materials, products, and services available on the website, there may exist some inaccuracies, typographical errors, or outdated information. moreover, Vault may make modifications or changes to the website, or the information, materials, products, and services described in the website at any time. Vault is not responsible for any typographical or pricing errors on the website; Vault reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Vault believes the customer has violated applicable law, and orders that Vault believes are harmful to Vault or its affiliates. Vault also reserves the right to limit the number of items purchased or orders placed through this website.

You assume the sole risk of making use or relying on the information, materials, products, and services available on this website. Vault makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this website for any purpose. to the fullest extent permissible by applicable law, Vault disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, system integration, and data accuracy. Vault does not warrant that the website, its servers, or e-mail sent from the website are free of viruses or other harmful components.

Vault and its affiliates will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages or special damages in connection with these terms and condition, the service, the website, or the products, whether or not such damages were foreseeable, and even if Vault was advised that such damages were likely or possible. In no event will aggregate liability of Vault to you for any and all claims arising in connection with these terms and conditions, the service, the website, or the products exceed the greater of (1) AED 100 or (2) the amounts you have paid to company in relation to the service, the products or the usage of the website in the past 1 (one) month. You agree and acknowledge that this limitation of liability is an essential term between you and Vault relating to the provision of the website, the service and the products to you, and Vault would not provide the website or service or products to you without this limitation.

Vault and its affiliates will not be liable for any damages of any kind arising in relation to (1) the use or consumption of products procured / manufactured by third parties or (2) the products delivered to you by any third party. Vault assumes no responsibility for examining or evaluating the products and services offered by them. Vault does not warrant the offerings of, any of these businesses or individuals. Vault does not endorse, in any way, any third-party products or services or website’s content thereof. Any claim in respect of the same shall be made directly with the third party.

User Submissions Vault welcomes your comments about your experiences shopping with us and your suggestions about how to improve the Website. The Website permit the submission of written works, photos, audio files, videos or other communications submitted by you and other users of the website (“User Submissions”) and the hosting, sharing and/or publishing of the User Submissions. Any comments, ideas, suggestions, information, or any other content you contribute to Vault or the Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Vault to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You agree and understand that whether or not such User Submissions are published on the Website, Vault does not guarantee any confidentiality with respect to any such submissions. Furthermore, you agree and acknowledge that Vault may publish your name and submissions on the Website, Vault managed social media, advertising, print material or in any other press releases of media items. In relation to your User Submission you covenant, represent and warrant that: you own or otherwise have the necessary licenses, rights, consents and permissions to use and authorize Vault to use all patent, trade mark, trade secret, copyright or other proprietary rights in and to any and all the User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the Website and the Terms & Conditions.


In connection with your User Submissions, you agree that you will not (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant Vault all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that may cause or likely to cause any damage to Vault or any third party;(iii) submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business: (v)impersonate another person. You agree and acknowledge that Vault does not endorse any User Submission, or any opinion, recommendation, or advice expressed therein, and Vault expressly disclaims any and all liability in connection with User Submissions. Furthermore, Vault does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and Vault is entitled to block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another’s intellectual property rights. Vault reserves the right to remove content and User Submissions without any prior notice. Vault may also terminate, without notice, a user’s access to its website, if the user is determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website.
Vault also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length.

Indemnity

You agree to indemnify, defend and hold harmless Vault, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the Website; (ii) your violation of any term of these Terms & Conditions; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v)use of the User Submissions by Vault.

Ability to accept the Terms & Conditions

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions.

Applicable Law & Jurisdiction

By accessing the Website, you agree that the laws of UAE, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Vault or its affiliates. Any claim or dispute between you and Vault that arises in whole or in part from accessing or using the Website or in relation to orders, delivery, quality or any such products or services offered through the Website, shall be decided exclusively by a court of competent jurisdiction located in Dubai, UAE only.

Local Laws

Vault makes no representation that the products and services available for sale or use on the Website are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from the Website from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

Entire Agreement

These Terms and Conditions, together with Vault’s return policy, privacy policy, disclaimers and other rules and policies posted on the Website, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Vault with respect to your use of and material available through the Website, and they supersede all prior or contemporaneous communications and proposals between you and Vault, if any, with respect to the Website. Any rights not expressly granted in these Terms and Conditions are reserved.

General

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law or deemed invalid, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Vault as a result of these Terms and Conditions or your use of the Website. No waiver of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term, and the failure by Vault to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

Important Notice to Webmasters

You shall not use or deploy the Trademarks in the html coding of any website and/or hidden text to aid indexing by search services by listing selected keywords in order to display those pages when a user types into a search service. Linking to any content/pages on the Website is prohibited in the absence of express written permission from Vault. Framing the Vault Website with links, Metatags, advertisements and/or other information not originating from the Vault Website is expressly prohibited.